Integration of Outage, Network, and Workforce Management business processes and functionality

The flow of information between Outage, Network, and Workforce Management systems is vital to the modern utilities operation.  Here, real-time integration between business processes and modules provide the biggest benefit to the utility.  Several functions that add performance and flexibility to our solution offering include:

• In-depth data with interactive drill down capability
• Real-time views of network via immediate graphics loading and refresh
• Embedded ETR (estimated time to restore) and ETT (estimated travel time) calculation
• Alternate feed tracking and grouping
• Ability to configure the grouping algorithm
• Accurate and reliable planning and power engineering software
• Cutting-edge refinements in dynamic analysis of calls
• Bi-directional SCADA interface.

The ROMS offering is a suite of robust core modules and optional applications that extends the utility's operational functionality.  The core solution suite includes the modules described below. They are standalone modules designed from a heavy end-user perspective to manage the utility's daily operations.  Each are interoperable, client-server applications characterized by an open, flexible architecture.  Each contributes unique value-added functionality to the solution suite.

ROMS optional modules that extend functionality in order to further improve day-to-day reliability, management and monitoring of daily network operations are also available.

PragmaUP

Intelligent Incident Management for Networks

PragmaUP is the flexible, high-performance core module in the CGI ROMS and OMS solution suites.  Driven by a sophisticated and transparent connectivity model, it manages high-volume call-grouping and incident management tasks at maximum speed, while optimizing accuracy and responsiveness.  PragmaUP can also be implemented with M3iCALL, an optional thin client, Web-based call-taking application.

PragmaUP ensures access to real-time, vital information from connectivity, customer and equipment databases, which are critical to decision-making and resource allocation for both emergencies and everyday operations.

How PragmaUP Works For Your Business

• Automated Event Logging and Archiving
• Highly Configurable Workspace
• High-Speed Information Processing
• Incident Management

PragmaVIEWS

High-Definition Visuals for Network-Centered Services

PragmaVIEWS is the dynamic, geo-spatial display module in the CGI ROMS and OMS solution suites.  Originally designed to provide real-time representations of connectivity models for utilities, PragmaVIEWS is easily extended to include the needs of any network-centric service provider.

PragmaVIEWS equips dispatchers and operators with a cutting edge, powerful and responsive tool for creating and refining operational strategies based on real-time data and representations of network connectivity models.

How PragmaVIEWS Works For Your Business

• Location and Navigation
• Real-time Display
• Intelligent Views
• Geographic Display of Circuits

PragmaCAD

Mobile Workforce Management for Service Providers

PragmaCAD is the reliability-centered dispatch module of the CGI ROMS and WFMS solution suites.  Designed primarily for field service providers utilizing mobile repair- or service fleets, PragmaCAD quickly and readily adapts to any enterprise with complex workforce needs.

PragmaCAD radically redefines the meaning of value for service providers by delivering an integrated solution that combines robust architecture with sophisticated workforce management tools.  PragmaCAD is the competitive edge as deregulation in service-provision industries and demand for higher returns on investments continue to soar.

How PragmaCAD Works For Your Business

• Inter-Departmental and Multi-Agency Dispatch
• Automated Crew Dispatch
• Optimization of Workload and Advanced Scheduling Features
• Complex Job Order Management

PragmaPROOF

Instant Interactive Information for Multiple Requests

PragmaPROOF is the comprehensive and versatile report-generation module in the CGI ROMS and OMS solution suites.  Designed with Business Objects and Cognos Impromptu reporting tools to ensure compliance with IEEE and other reporting standards, it combines accurate, detailed information with powerful drill-down and filtering capabilities.

PragmaPROOF revolutionizes how service providers interact with the media, standards organizations and regulatory bodies.  Accurate and high-level reporting are critical to a company's ability to develop dynamic, proactive service provision strategies that are highly responsive to customer needs.

How PragmaPROOF Works For Your Business

• Automated Data Retrieval and Report Generation
• Detailed Filtering
• Diverse Range of Available Reporting Modes
• Event Specific Report Generation

PragmaWEB

Web-based, Enterprise-wide Summary of Outage Statistics

The PragmaWEB component of the CGI ROMS solution suite provides operators with both graphical and tabular Enterprise Summary Outage displays.  Designed primarily as a tool to update executives, media and other concerned entities with an accurate assessment of the current state of events, PragmaWEB overlays real-time ROMS call and outage data on an interactive graphical service area map.  PragmaWEB also displays statistics on the outage and crew-related events currently available in the ROMS operational data store.

PragmaWEB, built on a flexible Java™ architecture, can easily be deployed to areas of the enterprise that might not ordinarily have or require access to the ROMS solution suite, but maintains security to prevent sensitive data from being viewed by the wrong eyes.  The thin-client architecture allows PragmaWEB to serve as a powerful management tool while reducing the drain on a utility's communications network infrastructure.

How PragmaWEB Works For Your Business

• Instant & Interactive: Real-time web-based display of ROMS Call and Outage data
• Informative: Enterprise-wide call, outage and crew status, historical outage access
• Everywhere: Java™ architecture allows enterprise-wide deployment
• Secure: User and role-based security restricts summary access to authorized users

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